Purchasing policy
Welcome to www.reasonyhockey.com. KPUH, s. r. o., IČO: 46234012, Kultúrna 32, 821 04 Bratislava, zapísaná v Obchodnom registri Okresného súdu Bratislava I, odd. Sro, vl.č.74194/B provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.
Inspection bureau:
Slovenská obchodná inšpekcia (SOI)
Inšpektorát SOI pre Bratislavský kraj
Prievozská 32, P. O. BOX č. 5, 820 07 Bratislava 27
Odbor výkonu dozoru
tel. č. 02/58 27 21 72, 02/58 27 21 04
fax č. 02/58 27 21 70
Return / Exchange
Product return possible only 30 days after purchase date. Product must be in mint condition, never used and must be joined with original invoice. Shipping fees must be assumed by the client. Once the article is received, ReasonY team will inspect it and will approve reimbursement accordingly. If the product doesn’t meet ReasonY’s return policy, one of our representative will contact you. Return inquiries can be sent to: info@reasonyhockey.com
Returns are not accepted on custom orders, on items in sales, promo or sold at liquidation or clearance prices. It is also important to note that ball hockey sticks or blades are not covered by any guarantee.
Warranty
ReasonY offers a 6-month warranty outside European Union on protective equipment (pads, gloves, chest protector, knee guards), and 30 days on shoes and 2 years within European Union.
No warranty is available on sticks or other accessories.
This warranty is applicable to manufacturing defects only.
It will not apply if the product has been subjected to an accident, negligence, alteration or misuse. The warranty will be void if the damage is due to contact with stick or is machine-washed. In case the product has manufacturing defects, the usage must be stopped immediately and ReasonY must be contacted within 30 days. In case the product has manufacturing defect and product is being used without ReasonY consent, the warranty is voided.
The product must be accompanied by an original proof of purchase.
ReasonY retains the ability to evaluate the warranty eligibility and may require that we have product in hand to make an appropriate decision.
You can contact our return and warranty department by email: info@reasonyhockey.com
Manufacturing defects policy:
The customer need to pay the shipping fees to return us the product. The product must be accompanied by a note with contact information and information if the client is returning or exchanging the product . ReasonY agrees to pay for the shipping to return the product to the customer and make the repair. In case the repair is not possible, client is entitled to a new product or a refund. It will not apply if the product has been subjected to an accident, negligence, alteration or misuse.
Production time
Production time varies according to a product and it is stated on the product page. If the production time is not stated on the product please contact us by email: info@reasonyhockey.com. It must be noted that this time frame does not include the transport time.
Shipping
For products purchased from our on-line store, shipping is done only during regular operating days (Monday to Friday).
We ship specific products out within 48 hours, except orders on Friday, which are shipped the following Tuesday. If there is any delay we will contact you to let you know. We do not cover taxes, duty or customs charges outside of European Union
Price
The prices shown on our on-line store correspond to the prices in our factory store and those offered by our representatives. Prices are subject to change without notice.
Colors
It is important to note that the colors shown with the on-line editor, as well as the photos on the website, may vary in comparison to the true color of the article.
Product availability
If an article becomes back-ordered or unavailable at the time of you placing your order, we will contact you and give you more detailed information, when the product will be available. We reserve both the right to limit quantities and to cancel orders at our discretion.
Payment processing
Online bank card payments are executed via the Barion system. The merchant does not get and store bank card data. Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013.
Privacy policy
Personal information
ReasonY (KPUH, s.r.o.) is committed to protecting personal information which it is the holder of, before, during and after the purchase has been made. In no case will this information be sold, shared or distributed. Rest assured that the strictest confidentiality will be used in handling your financial information. The highest level of confidentiality will be used with e-mail and mailing or street addresses, as well as all other personal information. For more information regards our privacy policy please click here.
Security
In order to increase out security, we have limited access to our customer’s personal information to a restricted number of employees. For security reasons, we do not conserve any information regarding your credit card. Respect for privacy is of paramount importance to our company. We guarantee that everything will be taken into consideration to ensure that your on-line purchase is safe and enjoyable.and 30 days on shoes.
