Hi Reasoner,
you are at this page, because your goalie shoes 5.0 have visual separation of the outsole. We apologize for the inconvenience, but despite our quality focus development our outsole supplier failed our standards.
Please follow these steps to get a replacement pair
- Email pictures of the outsole to info@reasonyhockey.com
- Email subject should be your order number
- You have to be the original owner of the shoes and the order was placed between Sep 2022 and April 2023
- The issue must be reported within 4 months after receiving the shoes
Please check if your order number is on the list (the list is updated every Friday)
#1024, #1052, #1066, #1090, #1106, #1115, #1149, #1154
#7731, #7732, #7735, #7738, #7739, #7744, #7746, #7749, #7750, #7766, #7798, #7817, #7949, #8071, #8076,
Your new shoes will arrive in:
- 00Days
- 00Hours
- 00Minutes
- 00Seconds
- New one piece rubber outsole ready
- Uppers for testing samples in production
- Sample testing
- Outsole production of all sizes
- Uppers production
- Slider Assembly
